Effective Date: January 11, 2025
Business Name: Rael Plumbing
Service Area: Colorado Springs & Surrounding Areas
These Terms and Conditions ("Agreement") govern the purchase of plumbing services provided by Rael Plumbing ("Company," "we," "our," or "us") to the customer ("Client," "you," or "your"). By requesting or purchasing services, you agree to these terms.
Rael Plumbing offers residential plumbing services, including but not limited to:
Services are provided within Colorado Springs and surrounding areas.
🔹 Free Estimates (Promotions Only): Free estimates may be offered as a limited-time promotion. Outside of promotional periods, estimates are subject to a dispatch fee.
🔹 Dispatch Fee: A $49 non-refundable dispatch fee applies to all service calls and is due upon estimates being given.
🔹 Flat-Rate Pricing: Rael Plumbing uses a flat-rate pricing system, meaning service costs are determined upfront based on the job, not by the hour.
🔹 Additional Charges: If additional work is required beyond the initial estimate, the customer will be informed and must approve before work continues.
🔹 Payment Methods: We accept cash, credit/debit cards, checks, and digital payments (if applicable).
🔹 Deposit Requirement: A 50% deposit is required for any work scheduled on a different day from the initial service call.
🔹 Final Payment: Payment is due upon completion of service, unless otherwise agreed.
🔹 Late Payments: Any unpaid balance after 30 days from the completion of service will be subject to a 5% late fee per month until paid in full.
🔹 Cancellation Policy: Customers must cancel at least 24 hours before the scheduled appointment to avoid a cancellation fee of 10% of the deposit.
🔹 Rescheduling: Customers may reschedule at no additional cost if done at least 24 hours in advance.
🔹 Lifetime Workmanship Warranty: Rael Plumbing guarantees workmanship for the lifetime of the installation. If issues arise due to faulty workmanship, we will repair them at no charge.
🔹 Manufacturer Warranty: Any warranties on parts or equipment are covered by the manufacturer and not by Rael Plumbing.
🔹 Liability: We are not responsible for pre-existing conditions, damages due to neglect, misuse, or third-party work done after our service.
🔹 Provide clear access to plumbing areas.
🔹 Remove valuables or fragile items from work areas.
🔹 Ensure someone 18 years or older is present during service.
Failure to meet these responsibilities may result in service delays or additional charges.
If a dispute arises, we encourage customers to contact us directly at 719-300-5234 to resolve the issue. If unresolved, disputes may be settled through mediation or small claims court in Colorado Springs, El Paso County.
Rael Plumbing reserves the right to update these Terms & Conditions at any time. Updates will be posted on our website or available upon request.
For any questions regarding these Terms & Conditions, please contact:
📞 Phone: 719-300-5234
📧 Email: info@raelplumbing.com
📍 Service Area: Colorado Springs & Surrounding Areas
By purchasing or using Rael Plumbing services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
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